Possible Shipping Delays

Hey, I just wanted to take a second and address the shipping delays I have been experiencing, both mine and the post office's. I want to be 100% honest and let everyone know what is going on. DVDs are always made to order, and I only ship out 2 days a week. Usually on Wednesdays and Sundays. Most orders I can get made and ready to ship within 24 hours, but if it's a large order, it may take me 2 or even sometimes 3 days depending on the size. So be assured that anything you order WILL be shipped within a week of the order being placed no matter what. It WILL be in the hands of the post office within a week. I always send an email once I package the DVDs up with a tracking number so you can always see where they are.

Now once they are shipped out, it is out of my hands how long it takes for them to get delivered. The post office SUCKS!!!! There is no other way to put it. I will mail something, and it travels about 120 miles from me to the local mailing fulfillment center in Indianapolis, and sometimes the package will sit for weeks at a time. I'm talking 4 or 5 weeks with no movement and no scans. I can complain and talk to the local post office all day long, and they never give me any updates, and they can never seem to find the packages. They just tell me to wait, and if it doesn't move after 30 days, to file a claim. And now with the holidays approaching, it's just going to be getting even worse. 

And for international orders I have been experiencing lots of delays, and people are reporting that even though I always mark the packages as gifts on the customs form, they are still being charged import dues and custom fees and taxes. Again, this is out of my hands. As a gift there should be no charges due to customers upon delivery, but from what USPS and UPS have told me, it's 50/50 if you're going to get charged or not. They want to make as much money as possible, and it sucks, but there's nothing I can do about the fees.

But rest assured I do take care of my customers above anything else. If you order anything from me and it hasn't arrived within 30 days from the date you placed the order, all you have to do is message me through the website or at [email protected], and I will be glad to look into it. I usually check the tracking myself, and if it hasn't moved, I usually tell you to give it another week to give me time to contact the post office and see if they can do anything or find it or get it moving along. Sometimes this helps; sometimes it doesn't. After that week, if it's still not moved or has been delivered, just let me know. I am happy to send out a replacement package free of charge.

I know it sucks not getting your orders as quickly as possible, but I do make every effort to make sure you get what you paid for as quickly and cheaply as possible. You can always message me, and I will be glad to help in any way I can. Just please know that it's not me that's delaying the orders; it's the post office. But I will do everything in my power to make it right.